Updated Date: September 26, 2023
This Online Privacy Policy ("Policy") applies to use of online services offered, owned or controlled by SouthState Bank, N.A. (“SouthState”), including, but not limited to our website and mobile applications. The terms “SouthState,” “we,” “our,” and “us” in this Policy refer to SouthState Bank, N.A. and its affiliates and subsidiaries. SouthState’s Online Services are intended for United States users only.
This Policy describes how we may collect, share, and use information about you based on your interaction with our online sites, mobile applications, online advertisements, third-party websites and SouthState-branded social media sites (collectively, “Online Services”) and the choices you can make about how your information is collected and used. This Policy applies to information collected when you use our Online Services. By using or accessing our Online Services, you confirm your agreement to the terms and conditions of this Policy in effect at that time and consent to our use of cookies and like technologies.
As you review this Policy, please keep in mind that:
Personal Information
When you use our Online Services, we collect personal information that you provide, including in our forms, applications, surveys and other online fields. This information may include your name, mailing or email address, telephone number(s), account number(s), financial information, geolocation, contact lists, photographs, biometric and other personal information you may provide. If you have a financial product or service with us for personal, family, or household purposes, we will share and use information we collect from or about you in accordance with our Consumer Privacy Notice available on our website.
Non-personal Information
Non-personal information we may collect from your use of our Online Services may include your IP address, browser and/or device information, including location information, if enabled on your device, type of operating system you are using, information about the site or advertisement that brought you to our Online Services, and the parts of our Online Services that you use.
How We Collect Information:
We collect information through various means, including the information you provide directly to our Online Services, information collected through third parties, as described below, and in an automated fashion, through your browser, cookies, pixel tags, clear gifs, web beacons, flash cookies, and other technologies.
Pixel tags, clear gifs, web beacons and flash cookies are transparent tags that are placed on a website, email or other message and are used to measure the actions of the visitor opening the page that contains the clear gifs and allow us to evaluate the effectiveness of our communications, detect and prevent fraud, and advertise.
Cookies are small text tiles that are stored on your computer or mobile device that allow us to collect certain information, such as your browser type, the time you spend on our online sites and the pages you visit. Many internet browsers allow you to refuse cookies, but doing so may cause you to be unable to access certain of our Online Services. For more information on opting out of certain tracking see the "Your Choices" section below.
How We Use Information:
The information SouthState collects from and about you is used to improve your service and experience with our Online Services. We may use your information:
If you are a SouthState customer, we may share personal information that we collect about you with our service providers, affiliates, joint marketers, and non-affiliates in accordance with our Consumer Privacy Notice and the California Consumer Privacy Act Notice available on our website.
When you download SouthState’s app on a mobile device, depending on your software version, you will be prompted to accept certain permissions. Below are the permissions that may be requested by the SouthState app.
Your Choices:
Your browser may allow you to choose to not have your activities tracked by adjusting your browser’s cookie settings or permanently using a browser plugin. Note, if you choose to reject cookies, you may not be able to access your accounts online with SouthState. Therefore, if you set your browser options to disallow cookies, you may limit the functionality we can provide when you visit our Online Services.
We or our third-party advertising service providers, including network advertising companies, may use certain information about your online activities, such as websites visited and search key words entered, to help determine which of our advertisements may be of interest to you. If you would like more information about how Google uses data through Google Analytics, and how you can set your preferences for how Google advertises to you, please follow the links below.
Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and do not like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address, (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
We or our third-party service providers may also associate the information that we collect online to recognize you and associate your devices with each other to provide you with seamless access and to customize your user experience on our Online Services across your devices. If you prefer not to receive targeted advertising based on your use of our Online Services, you can opt out of some network advertising programs that use your information. Many network advertising programs also allow you to manage the interest categories as they apply to your online browsing activities. For information about your choices to opt-out of targeted online advertising click here: https://www.aboutads.info/choices/ or https://www.networkadvertising.org/choices/.
Please remember that even if you opt out of targeted advertising, you may still see our advertisements when you are browsing online. However, the advertisements may not be tailored to you and your interests.
Third-Party Information & Sites:
SouthState contracts with advertising companies to advertise our products and services on third-party websites and mobile applications. We may use information we collect as described above to assist these advertising companies in selecting which of our advertisements and offers may appeal to you. We may also collect information about you from other online and offline sources, including credit reporting agencies and other third-party sources as permitted by law.
Our Online Services may link to the online sites of third parties. When you leave our Online Services and visit a third-party site, your visit is governed by the privacy policies and practices of that website, and not SouthState’s policies. We encourage you to review the terms of use and privacy policies of all third-party websites.
How to Protect Your Personal Information:
It is important that you protect your personal information. We will never request personal information, such as social security number, account numbers, PINs, or passwords, by email, phone calls or texts. If you receive an email, call, or text message that appears to be from SouthState asking for your personal information, please contact us at 1-800-277-2175 to report the suspicious activity.
Policy Updates:
If we make updates to this Policy, we will revise the Policy and the “Updated Date” posted at the top of this Policy. Updates are effective as soon as they are published. Your use of our Online Services following any updates is your acceptance of the updated Policy.
Contact Us:
If you have any questions about this Policy or the practices of our Online Services, please contact us at 1-800-277-2175.
This Online Privacy Policy ("Policy") applies to use of online services offered, owned or controlled by SouthState Bank, N.A. (“SouthState”), including, but not limited to our website and mobile applications. The terms “SouthState,” “we,” “our,” and “us” in this Policy refer to SouthState Bank, N.A. and its affiliates and subsidiaries. SouthState’s Online Services are intended for United States users only.
This Policy describes how we may collect, share, and use information about you based on your interaction with our online sites, mobile applications, online advertisements, third-party websites and SouthState-branded social media sites (collectively, “Online Services”) and the choices you can make about how your information is collected and used. This Policy applies to information collected when you use our Online Services. By using or accessing our Online Services, you confirm your agreement to the terms and conditions of this Policy in effect at that time and consent to our use of cookies and like technologies.
As you review this Policy, please keep in mind that:
- Personal information that you share on SouthState-managed social media pages, such as Facebook and Twitter, are subject to the privacy policies and terms of use of those platforms. You should review those policies before posting any content to those pages. Additionally, please do not share personal information through public social media pages.
- Our Online Services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13 without parental consent. To learn more about the Children’s Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission’s website at https://www.ftc.gov/.
- This Policy supplements, but does not replace, the Website Terms of Use for SouthState's Online Services. In the event of a conflict between this Policy and the Website Terms of Use, this Policy will control.
Personal Information
When you use our Online Services, we collect personal information that you provide, including in our forms, applications, surveys and other online fields. This information may include your name, mailing or email address, telephone number(s), account number(s), financial information, geolocation, contact lists, photographs, biometric and other personal information you may provide. If you have a financial product or service with us for personal, family, or household purposes, we will share and use information we collect from or about you in accordance with our Consumer Privacy Notice available on our website.
Non-personal Information
Non-personal information we may collect from your use of our Online Services may include your IP address, browser and/or device information, including location information, if enabled on your device, type of operating system you are using, information about the site or advertisement that brought you to our Online Services, and the parts of our Online Services that you use.
How We Collect Information:
We collect information through various means, including the information you provide directly to our Online Services, information collected through third parties, as described below, and in an automated fashion, through your browser, cookies, pixel tags, clear gifs, web beacons, flash cookies, and other technologies.
Pixel tags, clear gifs, web beacons and flash cookies are transparent tags that are placed on a website, email or other message and are used to measure the actions of the visitor opening the page that contains the clear gifs and allow us to evaluate the effectiveness of our communications, detect and prevent fraud, and advertise.
Cookies are small text tiles that are stored on your computer or mobile device that allow us to collect certain information, such as your browser type, the time you spend on our online sites and the pages you visit. Many internet browsers allow you to refuse cookies, but doing so may cause you to be unable to access certain of our Online Services. For more information on opting out of certain tracking see the "Your Choices" section below.
How We Use Information:
The information SouthState collects from and about you is used to improve your service and experience with our Online Services. We may use your information:
- To process your requests, transactions, applications and inquiries,
- To verify your identity using location-based data,
- To allow you to apply for products or services (e.g., to prequalify for a mortgage, open a checking account or other financial product) and evaluate your eligibility for such products or services,
- To provide you with updates on your accounts, products and services, such as changes to terms, conditions or policies,
- To inform you about important information regarding products or services for which you apply or may be interested in applying for, or in which you are already enrolled,
- To monitor usage and/or performance, improve customer experience on our Online Services, ensure technological compatibility with visitors' computers or other electronic or mobile devices, or to conduct aggregate analyses on usage patterns,
- To perform analytics concerning your use of our Online Services, including the pages and advertisements you view utilizing Google Analytics and/or other third-party tools,
- To deliver advertising to you directly or on third-party websites,
- To allow you to access your online accounts,
- To recognize you when you return to our Online Services,
- For risk control, for fraud detection and prevention, and to increase security of our Online Services,
- To provide you with personalized offers and customize your experience with SouthState, and/or
- To comply with applicable legal requirements.
If you are a SouthState customer, we may share personal information that we collect about you with our service providers, affiliates, joint marketers, and non-affiliates in accordance with our Consumer Privacy Notice and the California Consumer Privacy Act Notice available on our website.
- Service Providers, Affiliates or Joint Marketers. We may disclose certain personal and non-personal information we collect from your use of our Online Services to companies that perform services on our behalf, including those who assist us in processing transactions, preparing and mailing statements, and responding to user inquiries. In addition, we may disclose that information to service providers that perform marketing services for us and to financial institutions with whom we have joint marketing agreements.
- Non-Affiliates. We may disclose information about you to non-affiliates as required or permitted by law, such as to comply with a subpoena, respond to inquiries from government authorities or defend legal actions.
When you download SouthState’s app on a mobile device, depending on your software version, you will be prompted to accept certain permissions. Below are the permissions that may be requested by the SouthState app.
| Permissions | Why We Collect This Information |
|---|---|
| Location | We may need this information for regulatory and security purposes, or to provide certain location-based services (i.e., to find a SouthState branch or ATM). If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use (for example, to provide our fraud detection services). If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device. |
| Phone | We may need this information to permit one-touch dialing within our app. SouthState will not access your phone log and to read your phone status and identity. |
| Camera / Photos / Media | The SouthState app requests access, with your consent, to capture and populate information to permit access and to process certain transactions (i.e. facial recognition log-on, mobile deposits). |
| Wearables | The SouthState app requests access, with your consent to wearables to permit access to account balances |
| Device and App History | We may use this information to:
|
| Storage | We may need this information to modify or delete SD card contents or to read the contents of your shared storage. |
| Contacts | We may need this information to access your contacts to process certain transactions (i.e. person to person payments). |
| Other | We may need this information to:
|
Your Choices:
Your browser may allow you to choose to not have your activities tracked by adjusting your browser’s cookie settings or permanently using a browser plugin. Note, if you choose to reject cookies, you may not be able to access your accounts online with SouthState. Therefore, if you set your browser options to disallow cookies, you may limit the functionality we can provide when you visit our Online Services.
We or our third-party advertising service providers, including network advertising companies, may use certain information about your online activities, such as websites visited and search key words entered, to help determine which of our advertisements may be of interest to you. If you would like more information about how Google uses data through Google Analytics, and how you can set your preferences for how Google advertises to you, please follow the links below.
Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and do not like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address, (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
We or our third-party service providers may also associate the information that we collect online to recognize you and associate your devices with each other to provide you with seamless access and to customize your user experience on our Online Services across your devices. If you prefer not to receive targeted advertising based on your use of our Online Services, you can opt out of some network advertising programs that use your information. Many network advertising programs also allow you to manage the interest categories as they apply to your online browsing activities. For information about your choices to opt-out of targeted online advertising click here: https://www.aboutads.info/choices/ or https://www.networkadvertising.org/choices/.
Please remember that even if you opt out of targeted advertising, you may still see our advertisements when you are browsing online. However, the advertisements may not be tailored to you and your interests.
Third-Party Information & Sites:
SouthState contracts with advertising companies to advertise our products and services on third-party websites and mobile applications. We may use information we collect as described above to assist these advertising companies in selecting which of our advertisements and offers may appeal to you. We may also collect information about you from other online and offline sources, including credit reporting agencies and other third-party sources as permitted by law.
Our Online Services may link to the online sites of third parties. When you leave our Online Services and visit a third-party site, your visit is governed by the privacy policies and practices of that website, and not SouthState’s policies. We encourage you to review the terms of use and privacy policies of all third-party websites.
How to Protect Your Personal Information:
It is important that you protect your personal information. We will never request personal information, such as social security number, account numbers, PINs, or passwords, by email, phone calls or texts. If you receive an email, call, or text message that appears to be from SouthState asking for your personal information, please contact us at 1-800-277-2175 to report the suspicious activity.
Policy Updates:
If we make updates to this Policy, we will revise the Policy and the “Updated Date” posted at the top of this Policy. Updates are effective as soon as they are published. Your use of our Online Services following any updates is your acceptance of the updated Policy.
Contact Us:
If you have any questions about this Policy or the practices of our Online Services, please contact us at 1-800-277-2175.
