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SouthState

South State Bank
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Online Banking Help

Help With Online and Mobile Banking

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Online & Mobile Banking First-Time Login Tutorial

Our step-by-step tutorial helps guide you through the first-time login experience to our new Online and Mobile Banking.
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How To Link Accounts

Keep track of all your money in one, convenient place. With our new Online & Mobile Banking experience you have the ability to link to external accounts at other financial institutions. Learn how by watching the below tutorial. 
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Online Banking FAQs

Online Banking FAQs

View All Online Banking FAQs

  1. Log in at www.SouthStateBank.com or the Mobile App
  2. Click Account Services
  3. Click Statements & Documents
  4. Select the Account from the drop down menu
  5. Select the Document Type from the drop down menu
  6. Select the Start Date
  7. Select the End Date
  8. Click Continue
  9. Click View

Yes. You can use BillPay to make payments or click on the “Credit Card Info” link within Online Banking to access your credit card account to make payments.

Click on the Forgot Password link located within the Login box in the top right of the main navigation, or click here.
 

Mobile Banking FAQs

Mobile Banking FAQs

View All Mobile Banking FAQs

Yes, you can pay bills through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Bill payments are not available with Text Banking. Message and Data rates may apply.

  1. Log in to the Mobile App
  2. Select Transfer & Pay, then Pay Bills
  3. Tap Options
  4. Tap Add Payee
  5. Enter payment information.

To enable Touch ID2 /Fingerprint ID, follow these steps:

  1. Log in to the Mobile App and select the More menu.
  2. Toggle the Touch ID/Fingerprint ID switch to the On Position
    If there are no fingerprints currently stored on the device, the app will instruct users to set up at least one fingerprint on the device
    before enabling Touch ID/Fingerprint ID.
  3.  After enabling, the app automatically prompts for fingerprint when launching the app

For security purposes, the Mobile App requires users to enter their Password when performing transactions to move funds (transferring money, paying bills, paying people, etc.).

BillPay & eBill FAQs

BillPay & eBill FAQs

  1. Log in to Online Banking at SouthStateBank.com
  2. From the home screen, click Transfer and Pay.
  3. Select Pay Bills
  4. If this is your first time setting up BillPay, you will be asked to verify your account information and agree to the Terms and Conditions.
  5. Click Add a Company or Person to begin setup.
  • To add a Company, search under the given tabs, or you can type in the Company name. Enter in the account number and zip code associated with the Company.
  • To add a Person, enter in the First and Last Name with their Email Address or Mobile Number.
  1. Once you have provided the information for the Company or Person, click Send Money.
  2. Review the information, click Send to complete.
  3. To make a payment, enter in the Amount and Deliver By date by the company or person you would like to pay, and click Send Money at the bottom.
Please note: If you have BillPay set up on multiple accounts, please be sure to select the account you wish to pay your bill from the drop-down box in the Payment Center.

Set Up Payment and Determine Delivery Type
To set up and determine how a BillPay payment will be sent, follow the steps below:

Online Banking

  1. Log in to Online Banking
  2. Click Transfer & Pay, then Pay Bills
  3. Click Add a Company or Person
  4. Input payment information and click Send Money
  5. Delivery type will be listed on the right-hand side of the next page
  6. Confirm Payment Information and click Send
 
Mobile App
  1. Log in to the Mobile App
  2. Select Transfer & Pay, then Pay Bills
  3. Tap Options
  4. Tap Add Payee
  5. Enter payment information.
  6. Select payment date.
  7. Payment method will display on screen after tapping the date.
  8. Tap Next
  9. Confirm Payment Details and tap Pay.

Bill payments set up within BillPay will be paid according to how the biller will accept payments. Some vendors accept payments electronically, enabling us to pay them within one or two days.  Others do not accept electronic payments so a check must be mailed to them.  Depending on the location of where the check is being mailed, it may take three to five days for it to be received.
 
One of the following will occur:

  • The payment amount is debited from your account and sent electronically to the biller.
  • The payment amount is debited from your account, converted to a check, and then mailed to the biller.
  • A check is created for the payment amount and mailed to the biller. Once the biller receives and deposits the check, the amount is debited from your account.

Yes, you can. Simply contact our Customer Care Center and one of our personal bankers will be happy to make the change. You can contact them by calling (800) 277-2175 Monday through Friday from 8 AM to 7 PM and Saturday from 8 AM to 3 PM.

An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay online. Receiving eBills enables you to access your bills anytime through Online Banking, reduces paper clutter and gives you enhanced security by reducing the amount of personal information traveling through unsecure mailboxes. You will receive an email reminder when a bill is due but will only see the eBill reminder icon in Online Banking and not in the Mobile App.

Once you are logged in to Online Banking and have clicked on BillPay, you will see your list of payees. For those that offer eBills, you will see an icon beside each name. Click on the icon and follow the steps to start receiving eBills.

Bank to Bank Transfer FAQs

Bank to Bank Transfer FAQs

View All Bank to Bank Transfer FAQs

Accepting the Terms of Service through Online or Mobile Banking is the only requirement to use the standard 3-day delivery speed. In order to use the Express Transfer delivery speed, customers must complete all of the following:

  • Perform a successful standard inbound Bank to Bank Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the SouthState account they are transferring to/from before the Bank to Bank Transfer.
  • Have a positive balance for the last 3 months.

Yes. There is a daily and monthly limit. At anytime, you can click the blue circle icon next to the amount box to see your limits.

Yes, there is a fee to send funds to another bank. However, there is not a charge to receive funds into your SouthState Bank account. Log in to Online Banking for fee details.

The cut-off time for Bank to Bank Transfer is 1 A.M. EST. After this time, all transfers will be processed and cannot be cancelled.

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We're Here to Help


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